Own Property in New York. Live Anywhere.
A Trusted Local Contact for Your New York City Property.
If you own an apartment or other real estate in New York City but live elsewhere, managing the mail and paperwork connected to your property can be inconvenient. ML Concierge Service helps you receive, organize, scan, and forward correspondence according to your instructions—so you have a local point of contact while you are away.
You own the property. We help take care of the paperwork.
A Practical Service for Property Owners Who Live Elsewhere
Whether you live in another state or overseas, ML Concierge Service can help you manage property-related correspondence from a distance. Services are provided according to your written instructions and the scope of the plan you select.
• Receive and forward mail sent to you or your property, as arranged.
• Open authorized correspondence, scan it, and make digital copies available through a secure online location.
• Organize correspondence using categories and instructions you provide.
• Flag items that meet agreed administrative criteria for your attention.
• Arrange scheduled collection of mail from your apartment or mailbox when included in your plan and feasible.
• Forward authorized documents to you or to professionals you designate, such as an accountant or financial adviser.
• Arrange limited visual checks of an unoccupied apartment only when expressly agreed in writing.
The service is designed to provide practical administrative support—not to replace your responsibility for your property, correspondence, or deadlines.
Choose the Level of Support That Fits Your Needs
Select the plan that best matches how much help you want with receiving, organizing, and forwarding your mail. The exact services, limits, and procedures will be confirmed in a written service agreement.
SILVER
Essential
$129 per month
Mail Receipt and Forwarding
A straightforward option if you mainly need a reliable mailing contact.
✔ Receive your mail at our office – forwarded or in c/o of MAROUS LAW” mail.
✔ Forward mail to you on a weekly schedule according to your instructions.
✔ Your mail remains unopened under this plan.
✖ Open correspondence you have authorized us to open.
✖ Scan and upload authorized correspondence to a secure online location for remote access by you.
✖ Arrange weekly forwarding in accordance with the process agreed with you in advance.
✖ Scheduled collection of mail from your apartment or mailbox, subject to location, access, and scheduling.
Postage, courier, copying, and other third-party charges are additional.
GOLD
Document Concierge
$199 per month
Mail Scanning and Digital Access
For owners who want to review their correspondence online while living elsewhere.
✔ Includes the Silver mail-receipt and forwarding service.
✔ Open correspondence you have authorized us to open.
✔ Scan and upload authorized correspondence to a secure online location for remote access by you.
✔ Arrange weekly forwarding in accordance with the process agreed with you in advance.
✖ Scheduled collection of mail from your apartment or mailbox, subject to location, access, and scheduling.
✖ Open, scan, and organize authorized correspondence according to your written instructions.
Postage, courier, copying, and other third-party charges are additional. The handling of original documents and any items that should not be opened will follow your written instructions.
PLATINUM
Owner Concierge
$299 per month
Enhanced Correspondence Organization
For owners who want a more hands-on administrative service.
✔ Includes the Gold mail-scanning and digital-access service.
✔ Scheduled collection of mail from your apartment or mailbox, subject to location, access, and scheduling.
✔ Open, scan, and organize authorized correspondence according to your written instructions.
✔ Categorize correspondence using categories you specify.
✔ Identify items that appear to require attention based on administrative criteria agreed with you.
✔ Forward correspondence or authorized documents to you and to professionals you designate.
✔ Arrange 2 limited visual checks of an unoccupied apartment, only if expressly agreed in writing.
The service agreement will specify any limits on visits, mail volume, document handling, and response procedures. Postage, courier, copying, and other third-party charges are additional.
Getting Started
We begin by understanding your property, your location, and the type of support you need.
- Request an initial Concierge Assessment so we can discuss your needs and confirm whether the service is suitable.
- Provide your written instructions, including what may be opened, scanned, forwarded, or shared with designated recipients.
- Complete the required notarized authorization for the specific mail and/or access arrangements involved.
- Provide your current physical mailing address and the contact details of any professionals you authorize us to receive or send documents to.
- If your plan requires collection from a mailbox or apartment, arrange delivery of the necessary keys and confirm access procedures.
- Set up recurring payment through Stripe. The first month’s fee and a one-time $125 setup fee are due before service begins.
- Once the agreement, authorizations, access arrangements, and payment are complete, we will begin service according to the agreed schedule.
Monthly subscription fees are billed at the beginning of each month for that month’s service. You are responsible for postage, shipping, copying, and other agreed third-party expenses.
Why ML Concierge Service?
• A local New York point of contact while you live elsewhere.
• A service designed around the needs of absentee owners of NYC real estate.
• Written instructions and defined procedures for handling your correspondence.
• Organized digital access to authorized scanned documents.
• The ability to coordinate administrative forwarding with professionals you designate.
• The ability to coordinate administrative forwarding with professionals you designate.
Frequently Asked Questions
Who is the service for?
The service is intended for individuals and businesses that own New York City real estate but live or operate elsewhere. Availability depends on the property location, the services requested, and whether the requested arrangements can be supported.
Do I have to be an existing MAROUS LAW client?
No. Concierge Services may be available to eligible property owners who are not current legal clients of MAROUS LAW. Any legal services you request are handled separately and are subject to conflict checks and a separate engagement agreement.
Do I need to provide keys?
Only if your selected service requires MAROUS LAW’s staff to collect mail from your apartment or mailbox or to perform expressly agreed limited visual checks. Key handling and access procedures will be documented in writing.
Will MAROUS LAW open my mail?
Only if you have authorized MAROUS LAW to do so in writing and the item falls within the agreed scope. If you want certain categories of mail to remain unopened, your instructions should say so clearly.
Can you send documents to my accountant, financial adviser, or another person?
Yes, where you have provided clear written authorization identifying the recipient and the documents or categories that may be sent. You are responsible for keeping recipient details and instructions current.
Can MAROUS LAW guarantee that I will receive every item of mail or that nothing time-sensitive will be missed?
No. Mail delivery, forwarding, and third-party handling can be delayed or disrupted. MAROUS LAW does not guarantee that every item will be received, forwarded, delivered, identified as urgent, or handled before a legal or other deadline. You remain responsible for monitoring your affairs and meeting all applicable deadlines.
Do apartment checks amount to property management or an inspection?
No. Any visual check must be expressly agreed in writing and is limited to the specific observations and procedures described in your agreement. It is not a property inspection, ongoing monitoring service, security service, or guarantee of the property’s condition.
What does the monthly fee cover?
The monthly fee covers only the services and limits specified in your selected plan and written service agreement. Postage, courier services, copying, unusual volumes, additional visits, and other third-party or out-of-scope work may result in additional charges, as agreed.
How does billing work?
The first month’s subscription fee and the one-time $125 setup fee are due before service begins. Recurring subscription fees are charged through Stripe at the beginning of each month for that month’s service. Additional agreed expenses are billed as described in the service agreement.
Does the subscription include legal advice?
No. Concierge Services are administrative services and do not, by themselves, create an attorney-client relationship or include legal advice. If you request legal services, MAROUS LAW will first determine whether it can accept the matter, including completing any required conflict check, and will use a separate legal engagement agreement.
Ready for a Local Point of Contact?
Your Property. Your Instructions. A Local Point of Contact.
Tell us about your New York property and the type of help you need. We will discuss your requirements, explain the available service levels, and determine whether ML Concierge Service is a good fit.
Important Information
ML Concierge Service provides administrative services subject to a written service agreement. Unless separately agreed in a written legal engagement, the service is not legal representation, property management, a property inspection, a security service, or tax, accounting, investment, or financial advice. Concierge Services do not create an attorney-client relationship.
MAROUS LAW Law does not guarantee receipt, forwarding, completeness, or timely delivery of mail; identification of every time-sensitive item; compliance with legal or other deadlines; or the condition or security of any property. You remain responsible for your property, correspondence, decisions, and deadlines. Service availability is subject to the property location, access, scope, staffing, applicable law, and the terms of the written service agreement.
Any legal services requested will be considered separately, subject to conflict checks and a separate written engagement agreement. Additional terms and limitations will be set out in the applicable concierge service agreement.